Replacement guidelines

Damaged goods only · No returns · No refunds

Nteak Studio does not accept returns or refunds. Prepaid orders only. Damaged-in-transit or manufacturing faults can be replaced after we approve the case.

What we replace

Replacement is provided for damaged goods — pieces that arrive broken, cracked, or otherwise harmed in transit, or that have a clear manufacturing fault. We do not accept returns or refunds for change of mind, taste, fit, or “I ordered the wrong piece.”

How a hassle-free claim works

1. Open your order from Track order or Account.
2. Submit a replacement request with a short description and clear photos of the damage.
3. We review the case. If we approve, we ship a replacement — prepaid, no refund.

What we need from you

• Photos of the damaged piece and packaging (if transit damage)
• Order number and the SKU affected
• Report as soon as you unbox — ideally within a few days of delivery

Questions? Write to info@nteakstudio.com. For formal complaints, use our Grievance channel.